The Best Survey Solution Is the One Your Team Uses Every Day
You can have the most accurate data in the world, but if no one’s looking at it, it’s no good. That’s why large-scale user adoption is the gold standard for Pinnacle Quality Insight, and it’s why our customers tell us they love us more than any customer survey solution they have tried.
You Need Constant Feedback, Not Just Once or Twice a Year
Healthcare is fluid. To have an accurate understanding of your location’s operations, you need uninterrupted customer feedback from multiple sources. Pinnacle offers personable, in-depth phone interviews so you always have a pulse on your customers and responsible parties. Auto-emailed admittance and discharge surveys give you timely info when customers are on the move.
Always Know Your Focus Area
Busy frontline managers can’t spend hours teasing out insights from reports—they need to know the takeaways right up front. Using the data from your surveys, we identify the single action area that will give you the most bang for your buck right now. We equip you with simple, specific, and custom direction on how to improve the patient experience and how to celebrate successes. As experts in senior care, we never leave you wondering what to do with the feedback we offer.
Know How You Compare
Since we have thousands of clients nationwide, our unparalleled benchmark data lets you know exactly how your performance ranks.