Resident & Employee Surveys

Product Details

For over 30 years, senior living organizations and older adult communities have trusted Holleran to conduct in-depth research through surveys to identify trends in resident and employee engagement and satisfaction. Our Engagement Index empowers providers to better understand how their residents are aging successfully and the culture that supports their employees.

When surveying residents, our research tools offer deep insights into their attitudes and perceptions, exploring how they engage daily with their community and what areas drive their overall satisfaction. Communities offering residential medical care can utilize our tools to judge the effectiveness of their value-based care initiatives with questions focused on life enrichment, the responsiveness of clinical staff, communication frequency, administration availability, and more. Working together with our Project Managers and Research Team, the results of this research enable community leadership to make critical decisions and long-term plans that strategically advance their business like never before.

For employees, our research tool provides insights that go beyond mere job satisfaction alone. Through our studies, providers can hone in on the specific attitudes, trends, and work groups that will elevate their business above the competition. Communities can also gauge their onboarding or exit process through our New Employee and Employee Exit tools, which help to provide a holistic understanding of an employee’s work environment. Assisted by the Holleran team, these survey conclusions give CEOs and human resource leaders a big-picture view, enabling them to craft a long-term and actionable recruitment and retention strategy.

Survey Features:
• Customizable questions that put the power of research directly into the hands of organizations
• Point-in-time data or real-time reporting gives organizations the ability to receive data in whichever way best supports their action-planning strategy
• Multiple survey distribution methods, including paper, telephone, online link, or email
• Surveys can be completed either anonymously or non-anonymously, allowing organizations to choose which design best fits their participants and goals
• Benchmark comparisons developed through data collected from over 350 senior living providers across North America
• In-depth and personalized reporting developed by our team of expert research analysts is available through PDF reports or online through our interactive digital data portal
• Sentiment analysis and a breakdown of verbatim comments created through Holleran’s proprietary AI software
• Guided action planning development with organization stakeholders and leadership
• Recognition as a Holleran Choice Community Award winner for those who score above the 85th percentile in engagement or satisfaction for either resident or employee surveys